1. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us, including:

• Full name
• Email address
• Phone number
• Nationality
• Hotel or accommodation information
• Travel dates
• Number of travelers
• Tour preferences
• Dietary requirements
• Allergies or relevant health information voluntarily provided for tour safety
• Diving certification information and recent diving history when required for scuba activities
• Emergency contact information
• Information submitted through booking forms, liability forms, WhatsApp, email, or other communication channels

When you use our website, certain technical information may also be collected automatically, such as:

• IP address
• Browser type
• Device information
• Pages visited
• Approximate location
• Cookies and similar technologies

2. HOW WE USE YOUR INFORMATION

We use personal information only when reasonably necessary to provide and manage our travel services.

This may include:

• Processing tour and Island Hopping reservations
• Confirming availability
• Coordinating transportation and hotel pick-ups
• Arranging guides, boats, equipment, meals, and local services
• Managing dietary, medical, or safety requirements
• Communicating important information before or during your trip
• Processing payments
• Preparing invoices or required accounting records
• Responding to inquiries
• Improving our website and customer experience
• Complying with legal, tax, maritime, tourism, or regulatory obligations

We do not sell personal information to third parties.

3. INFORMATION SHARED WITH LOCAL PARTNERS

Some experiences offered through SharkSky are operated directly by us, while others are coordinated with carefully selected local operators and service providers.

When necessary to provide your booked service, relevant passenger information may be shared with:

• Boat operators
• Naturalist guides
• Dive operators
• Transportation providers
• Hotels or accommodation providers
• Meal providers
• Inter-island transportation companies
• Other local tourism partners involved in your confirmed itinerary

Only the information reasonably necessary to provide the service will be shared.

4. BOOKING AND PAYMENT PLATFORMS

SharkSky may use third-party platforms to manage reservations and payments, including services such as WeTravel and other authorized payment providers.

When you make a payment or reservation through a third-party platform, that provider may collect and process your information under its own privacy policy and terms.

SharkSky does not directly store full credit or debit card details processed through external payment platforms.

5. FORMS AND COMMUNICATION PLATFORMS

We may use third-party services such as:

• Google Forms
• Email
• WhatsApp
• WeTravel
• Other booking or reservation systems

Information submitted through these services may also be subject to the privacy policies of those providers.

6. COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and similar technologies to:

• Improve website functionality
• Understand how visitors use the website
• Remember certain preferences
• Measure website performance
• Improve marketing and user experience

You may manage or disable cookies through your browser settings, although some website features may not function properly as a result.

7. MARKETING COMMUNICATIONS

If you voluntarily provide your contact information, we may occasionally send information related to:

• Your reservation
• Travel updates
• Galápagos experiences
• New tours or services
• Special offers

You may request to stop receiving promotional communications at any time.

Operational messages related to an active reservation may still be sent when necessary to provide your service.

8. SENSITIVE AND HEALTH INFORMATION

For certain activities, particularly scuba diving or physically demanding excursions, passengers may voluntarily provide health-related information.

This information is used only when necessary for:

• Passenger safety
• Evaluating participation requirements
• Coordinating with guides or operators
• Responding appropriately in case of an emergency

We ask passengers not to provide unnecessary medical information.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Provide the requested services
• Maintain booking and accounting records
• Comply with legal or regulatory obligations
• Resolve disputes
• Protect our legitimate business interests

Information that is no longer required may be deleted or securely archived.

10. DATA SECURITY

We take reasonable administrative and technical measures to protect personal information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have the right to request:

• Access to your personal information
• Correction of inaccurate information
• Updating of your information
• Deletion of information when legally permitted
• Information about how your data is being used
• Withdrawal of consent where processing is based on consent

Requests may be submitted directly to SharkSky.

12. CHILDREN'S INFORMATION

Our website and travel services may be used by families traveling with children.

Personal information relating to minors should be provided by a parent, legal guardian, or responsible adult as necessary for the reservation and operation of the tour.

13. EXTERNAL WEBSITES

Our website may contain links to external websites or booking platforms.

SharkSky is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices.

The latest version will always be published on this website.

15. CONTACT US

For questions about this Privacy Policy or the use of your personal information, please contact: